Repair Questions

Will I be notified if my miner is out for repair?

Yes, any miner pulled for repair from our onsite team will lead to an email explaining the issue of the miner and a follow up email will be sent once your miner is back online and hashing.

My miner is offline or underhashing, what do I do?

No action is required on your end if your miner is offline or underhashing. Our team is onsite 7 days per week and our backend system notifies us of any units offline. If you are concerned about an underperforming unit please contact support@simplemining.io and we will notify you of the issue your unit is having.

Do you have repair technicians?

We have a separate dedicated repair facility with a team of full-time repair technicians capable of all repairs.

What is the cost of repairs?

We offer a protection plan for free for the first 12 months; this plan covers up to $500 of repairs on all units purchased through Simple Mining. Any miners on contract renewal or purchased in the marketplace do not come with free repairs but additional protection may be purchased. For more information on our Protection Plan click here (opens in a new tab).

What happens if my machine takes a while to repair?

While repair delays are uncommon, we offer a Hashrate Replacement Program in such cases. If your unit is undergoing extended maintenance, we’ll provide temporary replacement units of equal model and performance to ensure your uptime and profitability remain unaffected.